Refund and Return Policy

At Crafted Custom Creations KC, we are committed to ensuring your satisfaction with every purchase. This Refund and Return Policy outlines the terms and conditions for returns, refunds, and exchanges.

1. Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be initiated within 14 days of receiving your order.
  • You must provide proof of purchase, such as the order number or receipt.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom-Made Items: Products that have been specifically customized or personalized for you cannot be returned unless they are defective or damaged upon arrival.
  • Sale Items: Items purchased on sale or clearance are generally not eligible for return.
  • Gift Cards: Gift cards are non-refundable.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Information] within 14 days of receiving your order.
  2. Provide your order number, a description of the item you wish to return, and the reason for the return.
  3. Our customer support team will review your request and provide you with instructions on how to return the item.

4. Return Shipping

You are responsible for the cost of return shipping unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure that the item is safely returned to us. Crafted Custom Creations KC is not responsible for items lost or damaged during return shipping.

5. Inspection and Processing

Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria outlined in this policy. If the return is approved, we will process your refund or exchange within 7-10 business days.

6. Refunds

If you are eligible for a refund, the refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card company.

7. Exchanges

If you would like to exchange an item, please indicate the desired replacement item when initiating the return. Exchanges are subject to availability. If the desired item is not available, we will issue a refund instead.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with photos of the damaged item and packaging. We will arrange for a replacement or refund, depending on your preference and product availability.

9. Cancellation Policy

Orders can be canceled within 24 hours of placement, unless the item is a custom-made product that has already entered production. To cancel an order, please contact us at [Your Contact Information] with your order number.

10. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].